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FAQ

    What is Beautique's mission?

    The satisfaction of our customers depends on Beautique offering the best fashion jewelry (also called costume jewelry) at the economical prices. Our fashion necklaces are beautiful designer jewelry pieces selected for quality and appeal. We coordinate styles to similar fashion earrings, fashion bracelets, and affordable fashion watches. Our collection of designer jewelry is hand selected for our jewelry customers at the best price and top quality.

    Offering new exciting jewelry products, including a wide assortment of jewelry and fashion accessories - and retail fashion jewelry displays - is the business model that has made us successful. New designer products have a stimulating effect on both customers and employees. Excited employees are better jewelry sales people and excited customers purchase more fashion accessories for their wardrobe.

    Why should I buy from Beautique?

    We offer you quality, top purchasing fashion accessories at discount pricing. Trust us to send you only what you ordered, no substitutes without your approval. Trust us to deliver every order on time and packed professionally. We ship immediately and daily. All jewelry orders made by 12 noon are shipped same day.  Beautique's fast shipping gets the customer their jewelry in a timely manner.

    Do you have a catalog?

    We do not have a paper catalog at this time but all our products are available for viewing and ordering online. Our online catalog and web site allows us to bring new products to the marketplace much faster. We update our website's New Arrivals category with new products weekly.

    Shopping at Beautique will give you access to quality fashion necklaces, earrings, and designer bracelets that are the most recent and best selling trends and styles. You want to come back for more, time and time again.

    How do I create an account?

    Creating an account is simple at Beautique. To create an account just click on the "create and account" link located at the top of the page. Complete the short sign-up page, select you own password and you are ready to shop. Shopping at www.BeautiqueOnlineStore.com is simple, easy, and affordable. Check our . Items that Beautique provide include: earrings, necklaces, long necklaces and sets, necklace sets, pendant sets, genuine stone jewelry, bracelets, charm bracelets, message bracelets, chain, chains, rings, fashion watches, stretch band watches, scarf band watches, leather band watches, children's watches, collegiate jewelry, collegiate sunglasses, fashion sunglasses, silver jewelry, silver bracelets, sterling silver necklaces, and retail jewelry displays and retail jewelry packaging.

    What is your guarantee?

    We guarantee your complete 100% satisfaction. It's our goal to sell only top quality products. Should you receive items that do not meet your expectations or items that are damaged or defective, simply return them within 10 days of the invoice date for credit.

    Returned items must be in original condition and in original packaging. Items which have been damaged by the customer or worn may not be returned.

    No credits allowed for shipping.

    Returned items may affect any discounts you may have earned.

    Is your sterling silver jewelry marked .925?

    All the jewelry in our sterling silver jewelry category is .925 sterling silver.

    .925 sterling silver refers to the percent of silver that makes up the alloy in sterling silver.

    All imported sterling silver is required to be marked .925, it may be stamped in the metal or if the item is to small it may only have a tag attached or inside the packaging. Domestic jewelry made in the U.S. however, is not required to be stamped or tagged.

    How do I place an order?

    To place an order with Beautique, add items to your shopping cart and put your order through online! If you are not comfortable ordering online, you may fax your order to us. However, fax orders will take longer to process.

    Our online order system is streamlined and highly integrated, therefore the shipments go out much quicker. We ship fast shipments - same day immediate shipping

    How are your items shipped?

    We ship most orders via UPS or USPS. You are able to select the shipping level (UPS ground or air delivery) during the first stage of the checkout process.

    Do you ship internationally?

    If you would like to place an order and you live outside the USA, please email us, at Beautique3@gmail.com.

    Why is there a pending charge for $1.00 on my account?

    Different types of merchants, such as gas stations and online merchants, may process an authorization for $1.00 to verify that your credit card is valid. Actual charges will post based on the sales draft submitted by the merchant and may not post for up to 10 days. If we do not receive the sales draft, the charge may not post to your account. If you have further questions, we suggest you contact the merchant.

    How soon are most orders shipped?

    Most Internet orders are shipped same day for orders placed before 12:00 PM EST. Fax orders and all orders during peak sales periods may take an additional day so please plan appropriately. Orders with higher shipping levels will be given higher priority (eg. UPS Next Day Air orders will be given priority over UPS Ground).

    How do you handle back orders?

    We will ship all available back orders within 14 days of invoice. There is no shipping charge on back order shipments. Orders with less than $20 back ordered items are automatically canceled. You may reorder items on your next order. All back orders are canceled after 14 days.

    I can't see the categories.

    The categories menu requires that you have cookies enabled. Please look on our homepage for more information on enabling cookies.

    The payment page says that I have an AVS mismatched, what should I do?

    AVS is a order screening system to insure the card holder against unauthorized use. The system will only approve an order being shipped to the address where you receive your credit card bill,

    or to an alternate ship-to address on file with your credit card company.

    If you receive an AVS (Address Verification Service) error during the checkout, you have 3 options:

    1. Call you your credit card company and have them add an alternate ship-to address, this will not change where you receive your bill and is done instantly so you should be able to complete your order within a couple minutes.

    2. On the payment page of the checkout process, you can select the third option "Request a Callback for Credit Card Info" and then complete your order. We will phone you for your credit card information.

    3 Or you can simply email us, and we will call you take your credit card info and process your order for you over the phone.

    Help, I can't get my order to go through.

    If you are having problems getting your order to go through, please contact us at contact your credit card company.



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